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Residential IT Support Services

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    New Computer Setup

    You have bought a new computer. We know buying a new computer is exciting. You can’t wait till going home and start using the new computer. Like anything new, you need to set up the new computer. However, setting up a new computer is not straightforward. You need to know what you are doing. If not, any setup mistakes will leave your new computer compromised and may have long-lasting effects.

    This is where we can help you.

    We can set up your new desktop, laptop, or tablet. Whatever the brand or whatever the operating system. We have extensive experience in setting up:

    • Microsoft Windows laptops, desktops, and tablets
    • Mac OS based laptops, desktops, and tablets
    • Linux based laptops, desktops, and tablets

    The new computer needs new software. We can help you find the right software based on your requirement and budget.

    • We will find you a suitable Microsoft Office 365 package and install it on Microsoft Windows or Mac OS.
    • We will find you a suitable Anti-virus guard package and install it on Microsoft Windows, Mac OS, or Linux OS.
    • We will install other software such as Google Chrome browser, Firefox browser, iTunes, Adobe PDF Reader, Email client, Spotify, Apple TV, Netflix, Amazon Audible etc.

    You need to set up existing hardware or any new hardware with the new computer. So we’ll help you to set up the following with the new computer:

    • Wireless network
    • Printer
    • Single, Dual, or multiple monitors
    • Any other peripherals

    Data Backup, Recovery, and Transfer

    Data Backup
    Data is an important part of our lives in this modern information age. Data can be any one of the following items:

    • Your holiday or family photos
    • Your wedding video
    • School homework
    • University project 
    • Office documents
    • Your presentation on a new business 
    • The budget document you prepared in MS Excel
    • Emails saved on your desktop/laptop
    • Invoices saved for the tax return
    • Ledgers from your business

    Data loss may occur due to any of the following reasons:

    • The hardware or operating system of a computer might become faulty. 
    • A virus may infect your computer and corrupt personal data.
    • A ransomware tool may encrypt your data and ask for a ransom to release your data.

     If you haven’t backup your data, it’ll be hard to recover your data from these disaster scenarios. This is where we can help you.

    There is no one size fits all backup solution. Each customer has different backup requirements. 

    Therefore, we’ll closely work with you to understand:

    • Types of data you want to backup
    • Your budget
    • Your IT competency level
    • Existing computer setup
    • Internet speed and package

    Based on the above, we’ll find you the most suitable data backup solution.

    Data Recovery
    Unfortunately, sometimes your computer may fail without any warning. If you haven’t backup, you will lose personal/business data on your computer. We understand that loss of personal/business data may cause you a great deal of distress.

    Data recovery depends on the state of the computer hard disk. Therefore, it’s hard to provide a 100% guarantee that lost data can be recovered. However, our team has the necessary tools and experience to recover at least 90% of the data. 

    We are always transparent with our customers. We’ll keep you updated throughout the process. 

     

    Data Transfer
    We will help you to transfer data from the old computer to the new computer. If you don’t have the necessary data transfer expertise, this activity could be daunting. 

    We have the experience and the necessary tool kit to successfully transfer your personal/business data from the old computer to the new computer.

    Internet Connection Setup

    It is a must to have your Internet connection configured properly for a fast and reliable connection. Nowadays, setting up the Internet connection is at the top of moving home to-do lists after Electricity, water, and gas.

    As you may have already experienced, you can’t always depend on your Internet service provider to set up the Internet connection. Most of the time, your Internet service provider send the router and installation instruction in post. If you don’t have the necessary technical skills, setting up the Internet connection could be daunting.

    Sometimes a misconfigured Internet connection can lead to:

    • Slow Internet speeds
    • Hackers can exploit your Internet router
    • Hackers can get access devices connected to your Internet router
    • Outsiders might piggyback on your Internet connection
    • Outsiders will use your Internet connection to download pirated movies, TV series, and Songs

    We have almost two decades of experience in setting up Internet connections from various providers on various devices. We know how to securely set up your Internet connection and securely connect all your devices to the router. 

    Email Setup

    Nowadays, everyone has at least one email account. Email has become a mainstream communication method. But, have you set up your email as per the best practice?

    A misconfigured email account can lead to:

    A misconfigured email account can lead to:

    • Losing important emails
    • Vulnerable to hijack by hackers
    • Vulnerable to phishing attacks
    • Lose access to the email account

    We have experience in setting up Email accounts from providers such as:

    • Gmail or Gsuite
    • Outlook or Office365 Collaboration Suite
    • iCloud
    • Optus, Telstra, Yahoo
    • Any type of POP3, IMAP, or SMTP email accounts

    We provide email services such as:

    • Secure your email account with MFA (Multi-Factor Authentication)
    • Secure your email account with recovery options if you lose the password
    • Sync your email account with all your devices
    • Guides on identifying and spams and phishing emails
    • Email backup and recovery